Selected Work

Case studies Other work

Vaccines.gov Relaunch | CDC

Product Discovery ◆ Product Design ◆ User Experience ◆ User Research ◆ Data Strategy

Discovery and product design for the relaunch of Vaccines.gov, the premier public-facing vaccine lookup tool for the Federal government

Multiple Myeloma Cancer Experience | Johnson & Johnson

Service Design ◆ User Experience ◆ User Research ◆ Prototyping

Mapped the journey of cancer patients, caregivers, and providers to uncover opportunities to improve the overall treatment experience

Updated Benefits Processing System Queue | FNS + USDA

Product Design ◆ User Experience ◆ User Research ◆ Facilitation ◆ Prototyping

Prototyped and launched back-end UX system improvements for state public benefit processing tools, used to process millions of cases

Park Experience Discovery | Rainbow Springs + ThoughtFull Design

Service Design ◆ User Research ◆ Prototyping ◆ Design Strategy

User research and discovery sprint for New Zealand’s premier nature park, called Rainbow Springs, to help re-imagine their future experience

Customer Experience Platform | Crucx

Product Design ◆ Design Strategy ◆ Creative Direction ◆ User Experience

Product design and branding for a consulting platform product, assisting clients with mapping, designing, and measuring the customer experiences they deliver

Innovation Strategy | New Futures Lab + Fabri-Kal

User Research ◆ Facilitation ◆ Prototyping ◆ Design Strategy

Designed and facilitated an innovation workshop, which included discovery and led to foundational strategy deliverables for the creation of New Futures Lab

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